Frequently Asked Questions

General Q&A:

  • How does your service work?

    You can find more information about the ordering process on the “How It Works” page of our website.

  • How do I fill in the order form?

    We have two order forms on our website. First, you fill out the shorter order form located on the main page of our website. Then, you will be directed to the second one, which is more extensive. If you don’t yet have an account, it will be created for you automatically at this point. The login information will be emailed to you immediately. You will be able to change the password, if desired, after you have logged in for the first time.
    On the extended form, you will be able to specify your deadline, list your requirements, and upload any additional material that may help the writer to complete your order.

  • How can I send additional materials to the writer?

    You can send your case study/articles/materials or even a draft or an outline on the second (extended) order form.

  • What formatting style can I choose?

    You can choose from APA, MLA or Chicago/Turabian. Your paper will be formatted according to the rules of the style you select. If you do not require any specific format, you can choose the option “Not applicable” when filling out the order form, and your paper will be presented as a plain MS document.

  • How can I retrieve my password?

    There is a link titled “Forgot Password” just under the “Login” button on the log in page.

  • What is the price for submitting an order at EssayHelp?

    Submitting an order at our website is free of charge. You can also ask the writers for a free 100 word introduction to evaluate their writing skills, depending on the length of your order. When you have viewed all the offers and are ready to select a writer, upload the needed funds into your account at EssayHelp. You will later release these funds to the writer as he completes parts of the order.

Order Progress Q&A:

  • When will the writer finish my paper?

    Unless you come to a different agreement with the writer, your paper will be completed by the deadline you have specified when filling in the order form. Please note that if you need the paper sooner, you should let the writer know immediately. Otherwise, the writer will not be able to finish on time.

  • How can I get the finished paper?

    Once you have released the full required amount to the writer and the order is deemed finished, you can download the paper from your personal order page. There, two buttons will appear, corresponding to .pdf and MS Word formats. So, when you choose your option and click the button, the paper will be downloaded to your computer in the selected format.

  • Can I modify my initial instructions?

    You can alter any part of the order instructions while the writers are just beginning to apply for it. For this purpose, there is the button “Edit order details.” However, a change in the deadline, topic title or number of pages entails a change in the bidding. During the later stages of the writing process, you will have to negotiate any changes with the writer directly via chat.

  • What if I am not entirely satisfied with my order?

    Don’t hesitate to provide feedback on the paper to the writer while the order is still in progress. We strongly encourage you to monitor the writing progress, allowing you to negotiate any changes along the way. This is important because after the order is finished and the writer receives the full payment, the order is put on the status “Finished.” After that, you will have to place a new order for editing or rewriting services.

  • What is the difference between editing and rewriting?

    Both of these services involve changing the content of your paper or draft. However, the editing service involves minor changes of up to 30%; its main purpose is proofreading and altering the formatting style. Rewriting, on the other hand, affects not only grammar and format, but also changes the content of the original paper.

  • What does it mean to list an order as featured?

    This is an additional service that helps attract more writers to your order. The advantage of this service is to provide you with a wider selection of professionals from which to choose. It also gives you an opportunity to get more bids and find a writer faster because your order will be prominently displayed at the top of the page. You can order this service on the “Bidding” status for an extra cost of $4.95.

Writers Q&A:

  • Where is your company based and where is my writer from?

    We are located in Cyprus. Our writers are from various countries around the world, both English-speaking and non-English speaking. So, you are able to select a writer with the level of English proficiency desired; that is, either a native speaker or non-native speaker of English.

  • How do I make sure that all of the writers have passed an evaluation?

    To maintain the high standards established in our company, we hire only writers who have successfully undergone several stages of evaluation. Moreover, the Writers Department constantly supervises all writers. To provide additional proof about the writers’ competency, our website has a transparent system of writers’ rating and customer feedback.

  • What is the writer’s rating and how is it calculated?

    The rating system is essentially the position of a writer in our team based on feedback from the customers. This system creates a healthy competition among our writers, motivating them to write even better. This rating is calculated automatically for every writer. In addition, you can see the number of completed works by a particular writer next to his rating, which provides an overall view of how many customers have provided feedback.

  • What is “writers’ awards”?

    “Writers’ awards” is another tool for encouraging our writers to produce great papers every time while also making your choice of a writer easier. Writer awards are not a one-time event, either. You can see how many times the writer has been granted an award. On the Top Writers page, we list our most rated writers combined with their awards. You can find more information about the type of awards we have on the Ratings & Awards page.

  • What is a writer’s warning?

    Our Quality Assurance team keeps track of the writers’ performance to ensure that they produce high quality papers with every order. So, any time that a writer fails to meet the high standards of our company (i.e., lateness, plagiarism, inappropriate behavior), we issue a warning. This warning gives the writer an opportunity to improve. Otherwise, that writer’s employment is terminated.

Payments, Confidentiality and Plagiarism Issues

  • What is the payment process, and is it safe?

    You can either pay through PayPal or load the required amount to your EssayHelp.ae account and pay from the balance. Submitting payment through PayPal is safe.

  • How do I release payments to my writer, and what is your Money Back Guarantee?

    There is no specific pattern or routine in making payments, since customers manage their own orders. However, we recommend our customers to pay for the order in parts – releasing the payment after making sure that they are satisfied with that specific order part. The final payment should be released after the entire order is complete, but only after the customer is entirely satisfied with its completion. This is important because the customer will not be able to make any changes once the order is placed on “Finished” status.

    For your convenience, the order is automatically divided into several parts, depending on how long and urgent it is. So, if your order is, for example, 3 pages long, it will be split into three parts and you will be able to pay your writer for each page as it is completed. The maximum number of parts your order can be split into is 5. On the other hand, if your paper is urgent, then your order will be divided only into 2 parts. If your paper in only a page long, it will not be split.

    When releasing the payments through the Release button, please remember that these monies cannot be refunded. Visit our Money Back Guarantee page for more information.

  • Do you have discounts?

    Our website offers cost-effective prices, meaning that you will get high quality writing for a relatively cheap price. Since we do not interfere in the bidding process, we try to provide the same conditions for each customer.

  • How do I know that my paper is plagiarism free?

    One way is to use our “Plagiarism Check” service, which is free of charge for our customers. You can use this feature each time the writer adds new content or revises the text. Another way to verify your paper’s originality is to use PlagiarismCheck.com or turnitin.com, or any other free or prepaid plagiarism detection services. Please remember that no third party is involved in your communication with the writer; therefore, we strongly recommend that you check each part of the paper and immediately inform your writer if any changes should be made.

  • Do you have a confidentiality policy?

    Our company can guarantee your confidentiality only as long as you don’t share any personal information (e.g., your location, email address, real name) in your live chat communication with the writer. Aside from that, any personal data you submit to our website will not be disclosed to a third party. Please read our Confidentiality Policy page.

  • What happens if the payment is charged back?

    The sum that is charged back from your account will be withdrawn from your balance at our website. If the amount that was charged back is more than your balance at EssayHelp.ae, all your orders in progress will be canceled. If this problem occurs, please contact the Support Team by initiating a query.